Privacy policy

PRIVACY POLICY – VISHWA JEWELLERY

Last Updated: 16 September 2026

VISHWA JEWELLERY operates this online store and website, including all related information, content, features, products and services, to provide our customers with an online shopping experience.

Our store is powered by Shopify, which provides the technology that enables us to operate our online store and provide our services.

This Privacy Policy explains how VISHWA JEWELLERY collects, uses, stores and shares personal information when you visit our website, use our services, place an order, make a purchase or contact us.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website and services, we may collect information such as:

CONTACT INFORMATION:
Your name, billing address, shipping address, phone number, WhatsApp number and email address.

ORDER AND TRANSACTION INFORMATION:
Products you view, add to cart, purchase, cancel or otherwise transact with us, together with order details and transaction information.

PAYMENT INFORMATION:
Payment-related information necessary to process your order. Payment information may be processed by our payment service providers.

ACCOUNT INFORMATION:
If you create an account, we may collect information such as your login details, preferences and account settings.

COMMUNICATION INFORMATION:
Information you provide when you contact us through WhatsApp, email, website forms or customer support.

DEVICE AND USAGE INFORMATION:
Information about your device, browser, IP address, network connection and interaction with our website. Cookies and similar technologies may also be used.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you when you place an order or contact us.
Automatically when you use our website.
Through cookies and similar technologies.
Through Shopify and service providers that help us operate our store.
From payment, shipping and other service providers involved in completing your order.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your orders.
Process payments.
Arrange shipping and delivery.
Contact you regarding your order.
Provide customer support.
Respond to your questions and requests.
Improve our website, products and services.
Maintain website security.
Detect and prevent fraudulent or unauthorized activity.
Send promotional communications where permitted and where you have provided appropriate consent or otherwise as permitted by applicable law.
Comply with legal and regulatory requirements.

4. SHARING YOUR INFORMATION

We may share necessary information with trusted service providers who help us operate our business, such as:

Shopify
Payment processors
Shipping and delivery partners
Technology and IT service providers
Website and analytics providers
Customer support providers
Other service providers required to fulfil your order

We only provide information reasonably necessary for the relevant business purpose.

Shopify may also process information as part of providing the Shopify platform and related services. The Shopify-generated policy explains this relationship and directs customers to Shopify's privacy information.

5. COOKIES

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve your shopping experience.

You can control certain cookies through your browser settings, although disabling cookies may affect some website functionality.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional communications about products, offers and updates.

You can request to stop promotional communications by contacting us or using the unsubscribe option where provided.

You may still receive necessary transactional communications, such as order confirmations, payment information, shipping updates or customer-service messages.

7. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations and enforce our policies.

9. YOUR RIGHTS

Depending on applicable law and your location, you may have rights relating to your personal information, including rights to:

Access your personal information.
Request correction of inaccurate information.
Request deletion where legally applicable.
Request information about how your data is processed.
Opt out of certain marketing communications.

Some rights may be subject to legal limitations or verification requirements.

10. CHILDREN'S PRIVACY

Our website and services are not intended for children who are not legally permitted to use such services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those websites separately.